BKB-Consultancy is a vibrant and enthusiastic quality and business improvement consultancy that specialises in providing advice, support and mentoring to business owners and managing directors.

The type and level of support, which is the result of 42 years real business experience, is specifically geared to the needs and objectives of each client business.

The key focus will be on working with businesses to develop:

·        A business strategy that encompasses the short, medium and long term objectives

·         A programme for change taking the business forward to the next level

·         Robust, efficient and effective management systems that meet in full the requirements of the ISO9001:2000 management standard

·        Customer Relationship Management (CRM) tools and techniques, enabling the business to better manage customer complaints, enhance customer retention rates and grow the customer base

·         A process for the reduction of operational costs

·        Business Process Re-engineering (BPR)

·        The identification of best practice through benchmarking

·        Knowledge transfer, upskilling and management training

This is probably little different from lots of other consultancy businesses so why should you choose BKB-Consultancy?

Because our focus is on:

·        Delivering what we promise

·        Providing best in class customer service

·        Delivering measurable business value

·        Providing a positive return on your investment in our time and expertise

·        The development of a long lasting mutually beneficial relationship with our clients.

We also believe that it is essential that the client is able to contact us at any time, at no extra cost, if they feel they need help, support and guidance between site visits

It is worth pointing out that the way in which we implement the ISO 9001:2000 management standard is probably unique in the market place today because we do not talk about the standard or clauses of the standard but only focus on the needs of the clients business and business issues. We work on the simple premise that ISO 9001:2000 is in its own right no justification for doing anything if that activity does not deliver a business value. We are so confident of our approach that if any client fails to get ISO 9001:2000 certification at the initial assessment then we will carry out any remedial work at our own expense.